Holsworthy Leisure Centre Saga
Dear Marc, Thank you for reaching out and sharing how you’re feeling. I want to sincerely apologise that your experience at Holsworthy Leisure Centre has made you feel this way. Your dedication to training over the past five years is truly commendable, and it’s important to us that everyone feels comfortable, respected, and supported when they come to train. I’m sorry to hear about the comments regarding body odour and clothing. If we receive complaints of this nature, we always try to handle them with confidentiality and sensitivity. As far as I am aware, my duty manager took you aside and ensured you were not overheard by other members of the public. We do need to address situations like this, and I hope you understand that. You mentioned feeling that you were treated unfairly. If you’re comfortable sharing, we would really appreciate it if you could tell us more about what you considered unfair treatment. We are committed to improving and providing a welcoming envi...